Service & Routine Maintenance Policies

Service Policy

2164 Hillsboro RD Franklin TN 37069

Phone 615-790-0776 Fax 615-790-0323 grassland@grasslandaquatics.com

This policy is from Grassland Aquatics and subcontractors for the clean out, maintenance and repair, or installation of filtration for water garden ponds, koi / fish ponds and fountains.

PONDS

Maintenance of a water garden pond shall be determined by the maintaining ponds, pond equipment and pond plants.

Old and even newer ponds can encounter leaks not apparent until the complete cleaning is performed.

Grassland Aquatics will do everything to avoid such situations but does not claim responsibility for such occurrences. Any additional materials or labor to repair will be billed at an additional charge.

Equipment and pipe can become brittle and defective over time. Grassland Aquatics will do everything possible to avoid equipment failure but does not claim responsibility for such occurrences. Any additional labor or materials to repair such occurrence will be billed at an additional charge.

Grassland Aquatics will take every precaution to handle fish in a professional and careful manner. However, movement of sick or stressed fish can result in fish loss. Grassland Aquatics does not claim responsibility for the loss of fish due to pond work.

Waste disposal should be available or an additional charged is issued for waste removal.

FOUTAIN-POND PUMPS AND FILTRATION – REPAIR OR INSTALLATION

Installation of fountains or equipment should be clearly marked if homeowner is not present. Homeowner should provide knowledge of existing pipe or electrical line for any digging requirements.

If workman find an existing line while digging, all work will stop until the home owner and Grassland Aquatics agree on a new location.

ALL WORK

Grassland Aquatics is not a licensed electrical contractor and all electrical concerns are the responsibility of the homeowner. Grassland Aquatics does not work on irrigation.

Grassland Aquatics does not assume responsibility for the integrity of construction for other contractor’s work.

All work is done in a diligent manner. Jobs are completed in a timely fashion according to weather conditions permitting.

Please call for pricing.

Payment in full is due at the completion of job. New clients are required to leave a credit card with the office before the initial visit. Visa, MasterCard Discover Credit card payments are accepted. Cash and check payments- Homeowner is required to make payment at the end of the job. If the home owner is not there for the cash or check payment when we arrive to the job the service will not be completed unless prior arrangement is made with the office.

Read and accepted by

Sign__________________________________________ Date __________

Print_______________________________________________ Method of payment____________

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Routine Service Policy

2164 Hillsboro RD Franklin TN 37069

Phone 615-790-0776 Fax 615-790-0323 grassland@grasslandaquatics.com

ROUTINE MAINTENANCE PROGRAM -2021

This policy is from Grassland Aquatics for the routine maintenance of pump flow, filtration, and water quality of water garden ponds, koi / fish ponds and fountains.

Most pumps and filters require weekly service. Grassland Aquatics monthly maintenance does not guarantee pump or filtration from malfunction between visits of service technician. If there is equipment malfunction pond owner should contact Grassland Aquatics at the time of the occurrence for further instructions.

Routine maintenance of a water garden koi/ fishpond and water feature shall include the start up or close down of the pond or feature and by the routine cleaning and maintaining of pump and filtration, netting debris and algae , the assessment of water quality and recommendations and adding water treatments, and fertilizing plants as necessary.

Grassland Aquatics Policy for repair service is applied for all repairs.

Grassland Aquatics routine maintenance should not be a disturbance to the fish. When weak or ill fish are detected during routine maintenance proper recommendations will be given to the pond owner. Grassland Aquatics does not assume responsibility for the loss of fish while under monthly service.